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    Terms and Conditions

    Prices

    Prices shown are in UK Pounds. You can also pay in US dollars or Euros - the price will be recalculated accordingly without commission by Worldpay before they process the payment.

    Security

    When you press "Buy Now" button and fill in your name and address, your will be taken to the secure server run by Worldpay, one of the world's leading credit card processing authorities. Paying with your credit card on our website is safe and secure. However, if you still have your doubts, you can print our the order form and send us your payment by cheque, or give us a call by phone.

    Guarantee


    If you are not satisfied with the pictures you've bought from us, you may return them in the condition received in the original packaging within 7 days of your receipt and obtain a full refund from us, or arrange a replacement as agreed. You are responsible for postage charges for returning the pictures to us. There are no refunds for digital downloads.

    We are not responsible for pictures lost or damaged in transit. Proof of postage is a sufficient proof of receipt. 

    This guarantee does not affect the buyers' statutory rights.

    Copyright and information sources

    If you'd like to use any of our pictures in print or other media, and require a copyright status, please get in touch for further details.

    All rights reserved.

    Historical information provided on our site and in the free information enclosed with orders has been researched using a variety of sources from books and Internet, with the help of Willesden Local History Society. As often is the case with historical information, there can be a discrepancy as to come dates and facts. Extra care has been taken to use the most reliable sources in this case. If you have any comments or suggestions regarding this, please e-mail us!

    Consumer law

    We guarantee to meet our obligations under the consumer protection laws currently in force including:

    * the Sale of Goods Act 1979;
    * the Supply of Goods and Services Act 1982;
    * the Consumer Credit Act 1974;
    * the Trade Descriptions Act 1968;
    * the Unfair Contract Terms Act 1977 and the 1994 Regulations; and
    * the Consumer Protection Act 1987.

    Contracts & Statutory Rights

    This Code of Practice does not affect your statutory rights as a consumer, as required by the Code of Practice.

    Receipts, bills and settlement mistakes

    We always provide a receipt with the goods. We undertake to correct any mistakes in bills, receipts or payments as soon as possible.

    Handling complaints

    We promise to deal with complaints effectively and in a manner that is:

    * fair;
    * confidential;
    * effective;
    * easy to use and well-publicised;
    * speedy - you should have time limits for taking action and telling customers what you are doing;
    * informative - so that you know which services you need to improve;
    * simple to understand and use; and
    * checked - to make sure that it is working well and getting better.

    Solving disputes

    For any disputes whatsoever we are governed by UK law.

    Data protection and privacy

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

    We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

    We may from time to time send you information and special offers about items similar to the onces you have purchased. If you do not wish do receive such information from us, you have an option to refuse it on the order form, or unsubscribe from our mailing list at any time by clicking the remove link which is clearly stated on every mailing.

    We will never disclose your details to any third party or transfer it anywhere.

    We will never collect sensitive information about you without your explicit consent.

    The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information which we hold will be held securely in accordance with our internal security policy and the law.

    We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

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